First Aid Cumbria :

CONDITIONS OF BOOKING

Booking Conditions

Enquiries

Enquiries may be made by filling a booking request form found on our website. If there is an available place upon a course then an invoice will be emailed to you to arrange payment

Confirmation

A booking can only be confirmed when the completed booking request form and course fee have been received by bank card for proforma bookings or alternatively an invoice has been issued. To ensure your place on the course it is advisable to send payment or accept the invoice as early as possible. Your place on the course will then be confirmed by email.

Terms & Conditions for Proforma Invoice Payment

Customers receive an 8% discount by paying with a 'proforma invoice' using a bank card.
Your provisional reservation on this course will only be held open for 24 hours so please make your payment as soon as possibleafter your receive your proforma invoice.
Proforma invoices can only be paid by bank card via a link in your proforma invoice to Barclays Merchent Bank. We can accept card details over the phone.
If the course is fully booked at time of payment we will inform you as soon as possible with alternative dates or to arrange a refund.
If you cancel your booking within 14 days prior to the start of the course you will be liable for the full amount.

Terms & Conditions for Invoice Payment

Invoices are subject to a 15% late payment surcharge
If the invoice is paid before the course the surcharge of 15% will be waived
If the invoice is paid within 14 days of the start of the course then half the surcharge of 15% must be paid
If the invoice is paid more than 14 days after the start of the course then the full surcharge of 15% must be paid
No certificates will be issued until the invoice has been paid in full
Certificates will be sent to the address provided at time of booking unless otherwise notified
If the invoice is paid in advance certificates will be issued to delegates on the day of the course provided delegates names are supplied 24 hours before the start of the course
Certificates will only be issued after course has been paid in full.

Group bookings at your own venue.

When our trainers have to travel for more that about 75 miles to the training venue, suitable, private, quiet accommodation would be expected to be provided. If you are in any doubt, please contact us for advice.

For group bookings where you are responsible for providing the venue in your own or hired establishment

The room will be no smaller than 7x7m for a group of no more than 12 people.
For every additional course member an extra 2sqm of floor space is required.
The training room must have mains electricity
The training room must have at least 1 adequate fire exit in addition to the main entrance doorway
The training room must be heated to provide a “shirt sleeves” environment
The training room must be within 2 minutes walking of a male, female and disabled toilet Our trainers reserve the right to cancel a course if the training venue is not appropriate to the needs of the course
These requirements have been drawn up due to groups who have previously organised inadequate inappropriate training rooms.
The course is practical in nature and requires adequate floor space for all course members to work on without interrupting the work of other course members
Cancellation by Client

If you cancel 14 days before the start of the course you will be offered an alternative date or a full refund. In the event of a cancellation within 14 days of the start of the course the course fee is non-returnable.

Cancellation by Adventure Learning Ltd

This is extremely unlikely. However we reserve the right to cancel at any time. If this were to occur you would choose either to receive a full refund or you could attend alternative courses. If a course has to be cancelled at short notice due to unforeseen circumstances we will make at least two attempts to contact you at the address, telephone, email given on your booking form.

Late arrivals or absences

Late arrival or absence from any session will probably mean that you will not receive the certificate for which you have joined the course. In all such cases the full course fee remains payable.

Disclaimer

Adventure Learning will not be liable for any loss, damage, expense, injury or delay of any kind to the client, employee of the client or any third party by any act, default or omission of any kind however caused except so far as such liability cannot be excluded by law.

Email: admin@firstaidcumbria.co.uk Tel: 08000 025 044 (answering service)